| Appliance World Ltd the Sole distributor of LG Products is recruiting for the following positions HEAD OF SERVICE – AIR CONDITIONING DIVISION Overview of Role: You will be leading the team of technicians, technical supervisors & non-technical administrators that handle the repair & service aspect of the air conditioning division. You will be heading in the region of 30 staff. Duties & Responsibilities - Reviewing air conditioning service schedules for all of your clients on maintenance contracts.
- Overseeing day to day operations and ensuring that all planned service and repair is done.
- Monitoring all emails and phone calls from clients and ensuring a hands on approach to see that all complaints are dealt with and that all units are attended to quickly. Dealing with emergencies.
- Getting all LPO's authorized by signatory.
- Holding debt collection meetings and ensuring that all outstanding payment is collected.
Important Information - Your role is not "fixed'. You will have to handle all issues which arise. Remember you are managing entire operations of a division.
- You must be a good, confident leader. Quick and correct decision making is essential.
- Must have good computing skills.
- An engineering/mathematics degree with a good score will be beneficial.
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