Job Title: Branch Manager
Business Unit/Function
Domestic Banking
Line Manager Job title
Head of Domestic Bank
II. JOB PURPOSE
To lead a Domestic branch in driving and delivering exceptional business performance through the provision of excellent sales and service management, influential leadership, team development and the achievement of operational excellence. To achieve all operational and financial targets set by the bank and optimise the efficiency and productivity of staff and staffing structure at branch level.
III. PRINCIPAL ACCOUNTABILITIES
Delivery of sales, revenue, deposit, risk asset, targets and efficiency ratio.
Maintain target market, customers, product and service discipline.
Benchmark operational efficiencies against best practice in industry, local standards, and Group standards in order to make necessary adjustments internally for maximum effectiveness.
Deliver on customer service standards, acquisition and client satisfaction levels, retention of high performing clients and growing share of wallet as per target market.
Responsible for strict cost management including review of both direct and indirect costs generated by the branch.
Track and maintain branch performance records including sales tracker, deposits, risk assets, provisions, incomes, costs and all relevant performance indicators including reconciliation with financial control.
Ownership of escalated customer queries/complaints and resolutions process.
Achieve minimum of 75% of customers registered for eAlert, SMS Alert, eStatement and active cards.
Plan effective action plan for branch issues and communicate this to staff and ensure execution.
Selection, appraisal and performance of branch staff including delivery of all KPIs.
Work with unit leaders and branch staff to achieve effective banking hall management and sales and service targets.
Build and develop a high performing team by driving performance development and coaching to achieve productivity and efficiency ratios for the bank and maximise the potential of staff.
Share knowledge and best practice with team members and other branch managers.
Ensure all credit transactions comply with the spirit and the letter of all applicable laws, regulations and institutional policies.
Ensure compliance with operations risk e.g. Health & Safety, Security of premises, KYC and anti-money laundering measures plus any other Group controls.
Overall responsibility for risk and compliance issues in order to achieve domestic bank targets.
Ensure branch complies with branch layout standards, in-branch publicity, CAP Manual, KYC and all operating and risk policies and procedures.
Perform all other duties as reasonably assigned
JOB SKILLS & EXPERIENCE REQUIRED
Education
Bachelors Degree / HND / Licence
Preferred Education
Degree in Banking or Business Administration
Skills & Experience
7-10 years of experience required
COMPETENCIES REQUIRED
Customer Service Relating & Networking
Communication Planning & Organising
Collaboration Leading & Supervising
Business Acumen
Please circulate and CVs can be sent to recruitment@groupiris.net or info@groupiris.net
PS: Please do NOT attached certificates and transcripts.
