Job Title: Account Manager
Business Unit/Function
Domestic Banking
Line Manager Job title
Head, SME/Public Sector/Local Corporate
II. JOB PURPOSE
Manage client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank’s products and services whilst building long term profitable customer relationships.
III. PRINCIPAL ACCOUNTABILITIES
Put in place annually, an approved target market document with complete information on customer segmentation, target names, products, services, revenues and profitability.
Deliver set targets for deposits, risk assets, transactions and revenue and the effective management of clients.
Target assigned customer segments within allocated time and call frequency to generate profitable sales.
Ensure proper booking of all transactions of customers including deposits, loans, revenues and costs and reconcile with Financial Control.
Track and maintain allocated performance records including sales tracker, deposits, risk assets, provisions, incomes, costs and all relevant performance indicators on a daily, weekly, monthly, quarterly and annual basis including reconciliation with Financial Control.
Own customer complaints and resolution process in portfolio and collect all past due obligations.
Advice/update customers on all tariffs, policies, procedures and any other changes to products or accounts.
Ensure proper authorisation and contact customers with regard to confirmation limits and any other account management issues.
Ensure all credit transactions and credit files in portfolio comply with the spirit and the letter of all applicable laws, regulations and institutional policies.
Ensure compliance with operations risk e.g. KYC and anti-money laundering measures plus any other Group controls.
Provide feedback on performance of service providers.
Share knowledge and best practice with team members
Perform all other duties as reasonably assigned
IV. JOB SKILLS & EXPERIENCE REQUIRED
Education
Bachelors Degree / HND / Licence
Preferred Education
Degree in Sales and Marketing or Commerce
Skills & Experience
Minimum 5 years of experience required
Preferred Skills & Experience
Sales experience in Financial environment
V COMPETENCIES REQUIRED
Customer Service Interpersonal Skills
Communication Planning & Organising
Business Acumen Relating & Networking
Please circulate and CVs can be sent to recruitment@groupiris.net or info@groupiris.net
PS: Please do NOT attached certificates and transcripts.
